CashPro User Analytics Product Manager

  • Newfane, VT


: $112,650.00 - $187,750.00 /year *

Employment Type

: Full-Time


: Information Technology

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CashPro(r) is BofAML's flagship digital platform, enabling working capital management globally for 35k clients and 488k users across 175 countries. Greenwich ranks BofAML the second largest digital banking provider in the world. The Digital Channels organization, part of the larger Global Transaction Services division, oversees the development and execution of comprehensive strategies supporting all services accessible via CashPro's multiple channels (online, mobile, file to file, and API connectivity).. The CashPro Product Manager will focus on data collection and analysis to define action plans to improve client user experience, drive overall adoption and usage of CashPro. Success depends on a strong partnership within Product Management, technology, operations, finance and other internal partners.. Core functions and requirements for the CashPro Product Manager role:. Analyze user behavior and friction points to contribute to the definition of a future simplified digital banking platform experience. Research client expectations and behaviors to deepen client relationships across working capital solutions. Collect and analyze profile and transactional data to support key business transformation programs across digital channels (CashPro Online, CashPro Mobile, CashPro Connect, CashPro API).. Baseline and ongoing measurement of client penetration and adoption. Baseline and ongoing measurement of client servicing behavior. Creation of client risk profiles to assist with communications related to security best practices. Analysis and recommendations related to simplification efforts to ease client onboarding. Make data driven recommendations that drive operational efficiency and improve client value leveraging digital solutions. Drive data collection and synthesis to influence business capability prioritization and rationalization. Critical thinking/ problem solving skills. Must be intellectually curious, and able to analyze and synthesize data across multiple sources. Strong detail orientation: Clearly understands data beyond top level analysis. Must be able to conduct deep analysis, identifying and assessing questions stemming from initial data findings. Proven ability to work in a demanding, fast-paced global environment; must be able to leverage cross-functional teams to deliver results to meet specific deadlines and shift focus with changing priorities. Technical skills: Tableau, AI, TOAD for data analytics, SQL, Webtrends, PowerPoint, Excel, Word, Access, SharePoint Strong communication skills: written, verbal, visual presentations and effective listening skills. Excellent organizational and program management skills. Excellent interpersonal and relationship-building skills with the ability to communicate effectively with senior managers. Ability to influence others. Must think strategically and make sound judgment calls. Flexible work style to accommodate working with partners across the globe. Ability and desire to think creatively to deliver business results both independently and as part of a team. Undergraduate degree required. Minimum: BS or BA degree; Business, Engineering, or Computer Science degrees preferred. Financial services and/ or banking knowledge and experience. Experience with product management and product strategy development. DESIRED SKILLS (If any). Ability to work in a team environment and to manage and perform multiple tasks simultaneously. Ability to provide creative solutions both independently and as part of a team for unique client needs. Bank of America Corporation is a bank holding company. Through its banking subsidiaries (the Banks) and various non-banking subsidiaries ...
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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