• Conifer Health Solutions
  • Newfane , VT
  • Information Technology
  • Full-Time
  • 12 Flynn Rd


Loading some great jobs for you...




JOB SUMMARY

The User Experience Manager createsproduct experiences that delight users and clients, through ease of use,intuitive flow and visual appeal. This role encompasses customer experience,user research and interface design, applied to website and mobile products,features and enhancements. To be successful, you must deliver strongevidence-based recommendations while collaboratively partnering with others. Inaddition to being a contributor, this role may hire, lead, coach and mentor oneor two direct reports.

Customer Experience
  • Apply a user-centered design philosophy to create end-to-end user experiences that delight customers
  • Quickly grasp complex topics, assess problems and identify a number of solutions
  • Produce artifacts, including prototypes (static mockups, interactive versions via Axure), use cases, user flows
  • User Research
  • Plan and conduct interviews with users and internal and external stakeholders to assess underlying needs
  • Objectively conduct usability testing of prototypes to gather user feedback; rapidly iterate
  • Bring back evidence to persuade others that recommendations are based on real user challenges
  • Interface Design
  • Create interfaces and data visualizations that are intuitive and delightful despite underlying complexity
  • Design interactions that address user needs while balancing business and technology constraints
  • Craft annotated wireframes/mockups and UI specifications that can be used by front-end developers
  • Required:
  • 7 years of customer/user experience, user research, usability testing and interface design experience
  • Background including large-scale data-rich products, mobile apps, enterprise users, SaaS model
  • Prototyping or wireframing tools; Axure preferred
  • Agile, scrum or Kanban experience and/or a passion for iterative improvements
  • Preferred:
  • Degree in a related field (human-computer interaction, UX interaction design, human factors or psychology)
  • Healthcare experience, especially value-based care or population health management
  • Visual design tools; HTML, CSS and JavaScript
  • ESSENTIALDUTIES AND RESPONSIBILITIES

    Includethe following. Others may be assigned.

  • Customer Experience
  • Apply a user-centered design philosophy tocreate end-to-end user experiences that delight customers
  • Quickly grasp complex topics, assess problemsand identify a number of solutions
  • Produce artifacts to ensure alignment,including prototypes (from static mockups to interactive versions via Axure),use cases, user flows
  • Continuously refine concepts to eliminate userpain points
  • Advocate for users and their needs throughoutthe product development lifecycle process
  • Develop customer experience journey maps, toplan optimal customer experience across our solutions, bridging technology,services and consulting
  • Collaborate with market-facing productmanagers, clients, executives and other stakeholders and SMEs
  • User Research
  • Plan and conduct interviews with users andinternal and external stakeholders to assess underlying needs
  • Objectively conduct usability testing ofprototypes to gather user feedback; rapidly iterate
  • Synthesize research findings as well as siteusage metrics into meaningful insights that identify opportunities
  • Bring back evidence to persuade developers andother stakeholders that recommendations are based on real user challenges
  • Create realistic user personas to help teammembers understand and focus on user needs and behavioral traits
  • Engage in other research methods as needed,such as ethnographic studies, surveys and A/B or multivariate testing
  • Observe and learn from end users, includingphysicians, practice staff, care management nurses, patients
  • Interface Design
  • Create interfaces and data visualizations thatare intuitive and delightful despite underlying complexity
  • Design interactions that address user needswhile balancing business and technology constraints
  • Present design alternatives and effectivelycommunicate rationale and trade-offs
  • Craft annotated wireframes/mockups and UIspecifications that can be used by front-end developers
  • Develop, maintain and help enforce adherence toscalable and flexible design frameworks
  • Document user interaction and design standardsin a style guide for consistency across the product portfolio
  • Partner with scrum product owners, front enddevelopers, and software and data engineers through development process
  • In addition to being a contributor, this rolemay hire, lead, coach and mentor one or two direct reports
  • Hire, lead, coach, mentor, conduct performancereviews, make salary and promotion recommendations, discipline as necessary
  • FINANCIALRESPONSIBILITY (Specify Revenue/Budget/Expense): N/A

    SUPERVISORY RESPONSIBILITIES

    Ifdirect report positions are listed below, the following responsibilities willbe performed in accordance with guidelines, policies and procedures andapplicable laws. Supervisory responsibilities include interviewing, hiring, andtraining employees; planning, assigning and directing work; appraisingperformance; rewarding and disciplining employees; addressing complaints andresolving problems.

    Qualifications

    : KNOWLEDGE, SKILLS, ABILITIES

    Toperform this job successfully, an individual must be able to perform eachessential duty satisfactorily. The requirements listed below are representativeof the knowledge, skill and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essentialfunctions.

    Required:
  • 7 years of customer/user experience,user research, usability testing and interface design experience
  • Background including large-scaledata-rich products, mobile apps, enterprise users, SaaS model
  • Prototyping or wireframing tools;Axure preferred
  • Agile, scrum or Kanban experience and/or a passion for iterative improvements
  • Ability to work independentlywithout direct supervision and as part of a team
  • Excellent communication,facilitation, and presentation skills; good negotiation skills
  • Preferred:
  • Healthcare experience, especiallyvalue-based care or population health management
  • Visual design tools
  • HTML, CSS and JavaScript
  • Familiarity with product management
  • Demonstrated success prioritizingand delivering multiple competing projects
  • Intellectual curiosity andinvestigative prowess
  • Excellent analytical and criticalthinking skills
  • EDUCATION / EXPERIENCE

    Includeminimum education, technical training, and/or experience preferred to performthe job.

  • Degree in a related field such ashuman-computer interaction, UX interaction design, human factors or psychology
  • REQUIREDCERTIFICATIONS/LICENSURE

    Includeminimum certification required to perform the job.

  • N/A
  • PHYSICAL DEMANDS

    Thephysical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.

  • Must be able to work in sitting position, use computer and answer telephone
  • Ability to travel
  • WORKENVIRONMENT

    Thework environment characteristics described here are representative of those anemployee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.

  • Office Work Environment
  • TRAVEL
  • Ability to travel locally and across USA up to 33%

  • Job

    :Conifer Health Solutions
    Associated topics: gui, interactive producer, interface, ui, ui designer, ui ux designer, user interface, ux, ux designer, ux ui designer

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

    Launch your career - Upload your resume now!


    Loading some great jobs for you...