Senior Solutions Engineer (Billerica)

Employment Type

: Full-Time


: Miscellaneous

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Company Overview

With a powerful combination of Digital Experience, Cloud Networking, and Cloud Edge solutions, Riverbed The Digital Performance Company provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and visibility, while dramatically accelerating business performance and outcomes. As businesses transform digitally and experiment with new technologies, they partner with Riverbed to push boundaries, increase performance, and rethink possible.

Riverbed is a pre-IPO opportunity with over $1 billion in revenue and 30,000+ customers including 98% of the Fortune 100 and 100% of the Forbes Global 100.

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About this Position

Title: Solutions Engineer

We are seeking a Solutions Engineer for immediate hire. In this role you will function in a highly technical pre-sales environment, creating technical solutions to solve business problems for global enterprises.


  • Serve as the technical subject matter expert throughout the sales process. Owning and managing various pre-sales activities including technical presentations, demonstrations, and proof of concept projects.
  • Collaborate with the Sales team, jointly owning the sales cycle and account plan.
  • Help to drive deeper & wider into the account identifying requirements for additional resources from other departments within the customer, customer alternatives (i.e. other means of handling their current requirements), and potential internal sponsors.
  • Understand and document customer business & technical requirements and use them to create value based proposals, addressing business drivers & pain points guiding the technical sales cycle towards a technical close & a business win.
  • Build and increase Riverbeds relevance with customers by qualifying customers needs, desired outcomes & benefits and positioning the breadth of the Riverbed Solution portfolio in context to it.
  • Cross-sell / Up-sell: Identify and execute relevant sales plays, pipeline development initiatives and PS offerings.
  • Interface with Product Management to relay market demands from prospects/customers.
  • Build strong relationships with key contacts in the partner ecosystem. Work with Channel Sales team to build and strengthen relationships with partners; Oversee product and solutions training and enablement of the partner ecosystem so that they can be leveraged to help drive opportunities to technical close.

  • Qualifications:

  • Experience in a pre-sales role, with a deep understanding of enterprise sales cycles and various selling strategies.
  • Extensive IT experience; Strong knowledge in one (or more) of the following: Application Architectures & Performance Management; Storage & Infrastructure Management; and/or Network Infrastructure. Depth of operating knowledge across these areas may vary, but successful candidates will be able to describe and differentiate Riverbed solutions across the portfolio.
  • Riverbed product experience plus relevant experience and/or in key competitor offerings in technological area of emphasis.
  • Proven technical knowledge and consultative skills.
  • Ability to understand complex technical and selling situations and the ability to solve the problem or solicit the required resources.
  • Demonstrated ability to implement, drive and track IT projects to successful closure.
  • Relevant competitive knowledge, including: industry, technologies and product offerings, evolving technologies, and threats.
  • Understanding of Microsoft/Amazon cloud based platforms.
  • Knowledge of hypervisor platforms (Hyper-V, VMWare, KVM) a plus.
  • Advanced industry certifications (e.g. CCIE/CCDP, VTSP, AWS) desired.
  • Resides in the targeted geography w/local relationships in both customers and partners support business.
  • Excellent written and verbal communication, listening, negotiation and presentation skills.
  • Able to travel 35% - 50% throughout targeted geography.
  • Bachelors degree in CS, EE or related area is preferred.
  • About Riverbed

    Riverbed offers a rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. We are proud of our great culture that continuously fosters innovation, collaboration, and diverse work environments. We remain committed to attracting, developing, and retaining the most diverse group of talent to better serve our customers.

    Learn more about Riverbed:

    Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

    TAGS: APM, DevOps, End-User Experience Monitoring, EUE,NET instrumentation,.NET monitoring,.NET analysis,.NET performance,service


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